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ufirst membership services 0870 600 0427 - ufirstgold membership services 0870 600 0661 - Monday to Friday 8am-8pm (except bank holidays) Saturday 9am - 5pm. Calls cost no more than 6p a minute from a BT Together Landline with a 7p charge for connecting the call. Calls from other networks may be different. Calls may be recorded.

Mobile phone insurance

The mobile phone has become a constant companion for most of us - that’s why insurance is so important. The news is that you can enjoy a great insurance package as part of your account. It covers you against loss, theft, accidental damage, electrical and mechanical breakdown. The cover is worldwide and covers unauthorised calls of up to £1500 for contract phones and £100 for pay-as-you-go phones. It also covers you for repairing or replacing your handset and providing a new sim card (up to £300 in value). Plus if you have a joint account, you can cover both your handsets!

To register your phone or make a claim, call ufirst membership services on
0870 600 0427.

Or

Click here

You will need to provide:

your name;
your mobile phone numbers;
the make, model and IMEI number of your mobile phone (see note 1 below);
information on whether your mobile phone is on a monthly contract or pay-as-you-go;
your Ulster Bank ufirst account number and sort code; and
your date of birth.

You must first let us know if you have changed the phone, or you want to cover a different phone to the one registered. The phone will not be covered for the period of 21 days after you register it, or 21 days after you change the phone you have already registered. If you would like to cover another phone, you must tell us of the change as soon as possible. The phone covered by this policy must be your property. The phone can be used by a family member.

ufirst Mobile phone insurance policy document - download PDF

Please note: This policy does not currently cover iPhones or PDA devices such as Blackberry's.

¹ The International Mobile Equipment Identity or IMEI is a 15-digit number unique to every mobile phone. You usually find it printed on the phone underneath the battery. You can also find it by dialling the sequence *#06#.

Mobile phone insurance is provided by Homecare Insurance Limited, a member of the CPP group of companies and trading under the CPP trademark. Homecare Insurance Limited, registered in England number 2793290, Registered Office Holgate Park, York, YO26 4GA. Homecare Insurance Limited is authorised and regulated by the Financial Services Authority and entered on the FSA register (number 202880).